Operations Support Executive
Job Description

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Position: Operations Support Executive

Bilingual Nice to have

The Mobility Mobile Devices & Logistics team is seeking an individual with management level business process, data analysis and reporting skills.

Must have:

Critical qualifications and competencies include: 
• Minimum 3 years experience in Retail and Call Centre business process and system support 
• Experience in the mobile / telecom service industry 
• Strong data analytical, root cause analysis, and reporting 
• Creative problem solving, planning and execution 
• Excellent communication & presentation skills 
• Experience managing virtual teams and resources 
• Proficient in MS Office (Word, Excel, PowerPoint) 

• Data analysis, reporting and continuous process improvements 
• Execution and management of ongoing and planned strategies 
• Management of internal and external resources 
• Escalation management and executive communications 

Preferred Qualifications/Competencies: 
• Post-secondary degree in Engineering, IT or related field. 
• Project Management 
• Business Analysis 
• Bilingual ENG/FR (written and verbal)

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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