Customer Service Representative
Job Description

Title: Customer Service Representative - 22 Positions

Job Type: Full Time

Location: Niagara Falls

Start Date: May 8, 2017

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!


Career Description/Summary:  How would you like to work with the latest and coolest technology and earn some great money at the same time? You could be providing support for one of the biggest brands in the world. As long as you like working in close-knit teams, you can handle a fast-paced, fun environment and you're eager to help people, we want to talk to you! We answer incoming calls from product users and help them with account information, purchasing information, issues with gifting or specific content or with account authorization, refund requests and promotion song and video codes - pretty cool stuff! Need more challenge? We also have many opportunities for advancement. Since you will be supporting one of the top technology brands in the world, we use a database to help with problem tracking and resolution. But don't worry, we will teach you all of that.

If you do well, you could earn *$27K to $36K per year!* We have more great things to offer too; three (3) weeks of paid training, benefits after six (6) months, vacation entitlement in the first year, incentives and career opportunities.

What we offer:

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities

  • Competitive salary

  • Monthly performance incentives

  • Health insurance (Eligibility requirements must be met)

The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy




Job Requirements

What we are looking for:

  • High School Diploma or GED, some secondary level education preferred

  • Minimum one (1) year call center experience or minimum one (1) year Face to Face customer service experience

  • Strong communication skills

Company Overview

Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, Hungary, India and Japan, our more than 45,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation.

Come experience the Concentrix difference! Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired. Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.

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