Customer Service Representative

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Customer Service Representative

The Customer Service Representative's prime focus is to provide exceptional customer service to clients by ensuring quality responses to the overflow of incoming calls.

MEDISCA is a fast paced global pharmaceutical company working in a niche market for over 25 years. We offer a great benefit package along with competitive wages and unlimited growth opportunity.

For more information please visit our website at:

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Are you looking for a career in the pharmaceutical industry?

See below for the main functions of the Customer Service Representative.

Please submit your resume in Word format to facilitate the delivery of your application.


Sales Representatives' Support

  • This role has a 10-20% sales component

  • Support the Sales team with their customers' requests

  • Provide administrative support to the sales team

  • Place orders for customers in Syspro and print packing slip for shipping

  • Follow up on shipping or FedEx discrepancies

Process Orders for Wholesalers

  • Verify inventory in stock & provide tracking details for dropships
  • Place drop shipments for wholesale clients

Customer Complaints

  • Record all customer complaints, ensure that all the correct information is entered
  • Communicate with Technical Support department for compounding inquiries
  • Enter a formal complaint in the system and follow up with Quality Control department

Back Up for Receptionist Tasks

  • Answer the Flow of Incoming Calls and Greet Visitors
  • Direct the calls to the appropriate recipient
  • Greet, sign in and direct visitors
  • Check messages and emails and direct to the appropriate personnel

Required Skills:
  • Ability to adapt, be self-motivated and develop crisis management skills
  • Excellent communication skills required; fluent English (oral & written)
  • Strong interpersonal skills and highly developed listening skills
  • Knowledge of MS Office (Word, Excel and Outlook) required.
Required Experience:
  • One (1) to three (3) years' experience in Customer Service
  • College degree required

If you feel that you have the skills required for this Customer Service Representative position and would like to join the pharmacy compounding industry, apply now.

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We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.


Company Overview

MEDISCA Pharmaceutique Inc is an FDA (Food and Drug Administration) registered supplier of fine chemicals, which include: - Active pharmaceutical ingredients (APIs) - Excipients in the form of bases, oils, colors, and flavors - Reusable and disposable devices for compounding pharmacists across the United States, Canada, Australia, and Europe. MEDISCA Pharmaceutique Inc is committed to bringing to the pharmacy compounding community the highest quality fine chemicals, compounding supplies, compounding solutions, and training.

MEDISCA Pharmaceutique Inc's trusted partner and educational arm, MEDISCA Pharmaceutique Inc NETWORK supports ACPE-Accredited pharmacy compounding training programs: Certificate Programs in Pharmacy, workshops, and symposiums. MEDISCA Pharmaceutique Inc NETWORK's Technical Support Services Department provides customized and on-line formulas, along with a customer service help line to answer compounding-related questions regarding compounding equipment, compounding scripts, and compounding medications.

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