a
Customer Service Representative
Job Description


Employment :Temporary

# of Openings :1

Classification :Admin and Other Professional Industry:

If you excel across fast-paced work environments and enjoy providing spectacular customer service, this may be the opportunity to consider!

If you excel across fast-paced work environments and enjoy providing spectacular customer service, this may be the opportunity to consider!
Talentcor Toronto is currently recruiting for a personable Customer Service Representative in GTA. The successful customer service representative will be the first point of contact providing outstanding customer service to internal and external clients. From order entry to reviewing and working with team members, the individual will have strong organizational skills, interpersonal skills, and attention to detail and strong quality of work.

Accountabilities:


• Responsible for full order management
• Handle inbound calls, from the phone queue
• Facilitate problem resolution to increase customer satisfaction.
• Ensure a timely and accurate response to customer inquiries
• Proactively action all reports
• Partner and coordinate with key supply chain departments in order to satisfy customer requirements, minimizes cost and maximize results
• Identify improvements in the process to meet customer critical issues.




• College/University degree or past Support Centre experience
• Fluency in English
• Knowledge of SAP, Salesforce, Citrix and other support center tools
• Solid presentation skills
• Basic billing quality or accounting knowledge
• Excellent organizational and time management skills, with the ability to work under pressure and multi task
• Strong judgment and decision making skills are required.
• Adaptable to change, new priorities, deadlines and interruptions
• Strong problem solving skills
• Proficient in Microsoft office (Word, Excel, Outlook)
• Ability to work rotating shifts 8:00-4:30, 8:30-5:00, 9:30-6:00 a minimum of 3 statutory holidays

Apply:


Please apply directly online or submit your resume to Sabrina [Click Here to Email Your Resume].

Talentcor would like to thank all candidates for their interest in this opportunity.

Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

Alternate format available upon request.

We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!

Keywords: ‘bilingual’, ‘customer service’, ‘customer service representative’, ‘sales’





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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Talentcor, please visit talentcor.com