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Account Associate Tier 1 * Max Submits*
Job Description


Employment :Temporary

# of Openings :1

Classification :Admin and Other Professional Industry:

Are you looking to break into the corporate world? Do you have 1-2yrs of proven customer service experience? Have you been told that you are great with people?

Talentcor, Toronto is recruiting for people like you to fill long term ‘get your feet wet’ type of roles for their world renowned clients across the GTA. As an essential part of the service delivery team, your main functions are to support the day to day routines of the office.

These roles pay more than minimum wage and are always Monday to Friday from 8:30am – 5pm.

GENERAL RESPONSIBILITIES:

* Ensure customer issues and escalations are resolved or further escalated as appropriate;

* Conduct quality checks on own work to ensure accuracy and required output is to standards;

* Adhere to all safety procedures;

* Perform backfill duties for absent co-workers;

* Perform other duties as assigned by Manager Office;

* Perform basic office copying;

* Set up meeting boardrooms to required layout;

* Fulfill various facilities requests Mail/Courier;

* Receive, sort and process mail documents packages and supplies and notify recipients as appropriate;

* Deliver and pick-up mail on scheduled mail runs. (Driving a vehicle may be required for some client locations)

* Deliver paper / toner etc. to office equipment maintaining records of delivery;

* Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost effective method;

* Track, trace and resolve mail or courier issues;

* Fully operate clean and maintain all shipping and mail equipment;

* Contact third party service provider for mail and shipping equipment if required Basic Finishing;

* Perform basic finishing tasks such as: collating, folding, inserting, assembling documents, packaging, drilling, and cutting

* Maintain, clean and tidy fleet devices and surrounding environment;

* Receive and direct multiple incoming telephone calls on a multi-line telephone system;

* Schedule meetings for clients utilizing paper-based system or meeting room software;

* General Administrative Support functions such as: supplies fulfillment, filing, entering Meridian data, preparing correspondence reports, statements, and clerical duties of a general nature;

* Complete and maintain all logs and reports including month-end reports;

* Input Meridian (billing system) requisitions;

* Order and replenish consumables, forms inventory and other supplies items as required;

* Operate scanning equipment to convert paper documents to digital (scan, file);

* Perform document searches - retrieve paper / electronic documents;

* Manage inactive records / facilitate document destruction;

* Manage and maintain servery station and supplies;

* Manage catering requests for clients;

* Support site continuous improvement programs including 5S, a site efficiency methodology

REQUIRED SKILLS:

* Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities;

* Able to listen and communicate effectively;

* Able to read, write and follow basic English instructions;

* Possess exceptional customer service skills (friendly and can-do attitude);

* Ability to lift and move up to 50 pounds;

* Basic math skills (add, multiply, divide);

* Basic computer skills (keyboard, mouse functions);

* Possess a valid driver’s license (as required)

EDUCATION:

* High School Diploma or equivalent certification

* Health and safety certification (WHMIS)

EXPERIENCE:

* Experience in customer facing / customer service role (minimum 1 year experience)

Apply:

Please apply directly online or submit your resume to [Click Here to Email Your Resume]. Please include why you are the right candidate for this role as well as your hourly salary expectation.

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!

Talent at work.



 



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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Talentcor, please visit talentcor.com