Inside Account Manager
Job Description


Develop sales plans that effectively market Acklands-Grainger's value proposition to customers in their account territories to drive profitable sales growth. Utilize Professional Selling Skills (PSS) to understand customer needs and present cost effective solutions which will increase customer spend loyalty and retention.


The duties and responsibilities of this position include but are not limited to:

  • Demonstrates and excels in Acklands-Grainger Performance Drivers, including but not limited to the following behaviours:
    • Wow the Customer - Know your customers; Earn your customer's trust; Become your customers' "go-to" person
    • Have A Winning Attitude - Play to win; Act with optimism & enthusiasm; Make courageous decisions
    • Drive For The Best Results - Set high standards; Take personal accountability; Deliver on commitments
    • Make The Team Better - Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others
  • Manage an account portfolio of approximately 300 - 400 small to medium size customers via telesales, as well as executing a balanced focus of new/new customer acquisition activity
  • Weekly field activity expectations; 115 customer calls including a minimum of 15 new customer development calls
  • Maintain high phone activity to ensure all accounts are called on a monthly basis
  • Identify and classify account opportunities and potential by establishing call priorities and frequencies (pipeline report, customer action plan)
  • Develop and implement account penetration plans and strategies to include regular account business reviews for key customers
  • Ability to understand customer needs and concerns to help them get the job done and win their business
  • Install AGI solutions such as eCommerce and Private Brands with customers
  • Aggressively follow up on leads to convert to sales revenue
  • Manage and maintain customer segment accounts, while increasing customer awareness of AGI through our product and service offering
  • Grow share of wallet with these customers and determine potential customers that may have more complex requirements
  • Partner with AGI suppliers/vendors and internal AGI sales resources, such as National Accounts and Specialists to achieve sales goals
  • Communicate regularly with branch staff in order to resolve customer issues


  • 1 to 3 years of sales/customer experience is required, inside sales experience preferred
  • Strong time and self management skills
  • Superior interpersonal and customer service skills to effectively build relationships
  • Demonstrated team-playing attitude
  • Strong communication skills, ability to convey message in an organized, clear and effective manner
  • A self starter, taking action to achieve goals beyond what is required
  • Goes beyond job requirements to seek opportunities and generate ideas for improvements
  • Proficient computer skills and aptitude
  • A post secondary education is preferred
  • Bilingual (French)


  • Demonstrates and excels in all AGI Performance Drivers (Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better)
  • Consistently tracking at a minimum of 100% target of sales and gross margin budget
  • Actively selling in this role for 1 ½ to 2 years with consistent performance that meets or exceeds expectations
  • Solid PSS skills, achieved Gold Mastery
  • Strong and demonstrated communication skills; effectively expressing ideas, both verbal and written

Acklands-Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Acklands Grainger Inc. hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Acklands-Grainger Inc is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.

Job Requirements


Company Overview

At Acklands-Grainger our true value is our people. Attracting and engaging the best employees is the key to our success. At Acklands-Grainger, we offer a positive and collaborative work experience, a diverse and inclusive environment and the resources to help our team members succeed.

Acklands-Grainger is Canada’s largest distributor of industrial, safety, and fastener products with distribution centres, branches and over 2,200 team members coast to coast. For over 125 years, we have been helping businesses and government keep their operations running and their people safe while creating a company where hard working, talented people can thrive.

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