Inside Sales & Service Representative (7days on/7 days off)
Job Description

POSITION OBJECTIVE:

Support growth of the branch business by driving profitable sales growth and customer service through understanding customer needs and providing solutions for their businesses. This role will have a shift rotation of 7 days on and 7 days off.

KEY DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position include but are not limited to:

  • Demonstrates and excels in Acklands-Grainger Performance Drivers including but not limited to the following behaviours:
    • Wow the Customer - Know your customers; Earn your customer's trust; Become your customers' "go-to" person
    • Have A Winning Attitude - Play to win; Act with optimism & enthusiasm; Make courageous decisions
    • Drive For The Best Results - Set high standards; Take personal accountability; Deliver on commitments
    • Make The Team Better - Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others
  • Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
  • Sell a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands, NTS and eCommerce channels whenever possible
  • Contribute proactively to improvements in branch profitability and product Gross Margin.
  • Processing customer orders through the computer system, ensuring accuracy and prompt delivery
  • Support the sales team through up selling, service, pricing, delivery and inventory inquiries
  • Maintain a well-rounded knowledge of products sold
  • Promote Company products and services to customers and provide substitutions where required
  • Review open orders and backorders on a daily basis
  • Adhere to the 5S program and take an active role in the branch's cleanliness and maintenance
  • Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
  • Provide leadership and ensure continued exceptional customer service by the branch team, when required
  • Support Branch Manager by assisting with everyday operational/administrative functions, when required
  • Other branch support related duties including but not limited to supporting the warehouse functions as required


REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • A minimum of 1 to 2 years previous customer service experience is required
  • Demonstrates a strong work ethic and personal commitment to get the job done
  • Demonstrated focus on "wowing" the customer with exceptional service
  • Team-player and an ability to work independently
  • Knowledge of industrial and/or safety products is preferred
  • Superior interpersonal, problem solving and customer service skills to effectively build relationships
  • Strong communication skills, ability to convey message in an organized, clear and effective manner
  • A self starter, taking action to achieve goals beyond what is required
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • Proficient computer skills and aptitude
  • Knowledge of dangerous goods and WHMIS regulations is required
  • Possession of a valid driver's license and a reliable vehicle (if driving required)
  • Completion of High School Diploma/Post Secondary education or equivalent work experience

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION:

  • Actively in this role for 1 to 2 years with consistent performance that meets or exceeds expectations
  • Demonstrates and excels in all AGI Performance Drivers (Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better)
  • A strong aptitude for sales and exposure to selling would be an asset to progress into a seller role
  • Working knowledge of Branch P&L, inventory management and leadership is ideal if role progression is Branch leadership
  • Strong and demonstrated communication skills; effectively expressing ideas, both verbally and written

Acklands-Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Acklands Grainger Inc. hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Acklands-Grainger Inc is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.



Job Requirements

 

Company Overview

At Acklands-Grainger our true value is our people. Attracting and engaging the best employees is the key to our success. At Acklands-Grainger, we offer a positive and collaborative work experience, a diverse and inclusive environment and the resources to help our team members succeed.

Acklands-Grainger is Canada’s largest distributor of industrial, safety, and fastener products with distribution centres, branches and over 2,200 team members coast to coast. For over 125 years, we have been helping businesses and government keep their operations running and their people safe while creating a company where hard working, talented people can thrive.


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