Customer Marketing Specialist

Company Overview 

Find your future with Canada's telecommunications leader.

Looking for a challenging career, and not just a job? Look no further than one of Canada's most successful and innovative companies, Rogers. Join other talented people just like you. Whether you're a recent grad or already have work experience, we have the right opportunity for you.

You already know that Rogers is Canada's leading telecommunications services company employing 28,000 people across the country. But did you know that our organization is made up of three lines of business offering a breadth of career opportunities for people in many specialties: Rogers Wireless: Canada's largest, fastest wireless voice and data carrier and exclusive GSM carrier. Rogers Cable and Telecom: Canada's largest cable television provider, offering high speed internet, home phone and video retailing. Rogers Media: 51 radio stations, 10 television stations including CityTV, over 70 consumer magazines and trade publications, Toronto Blue Jays and Rogers Centre.

We're a vibrant and passionate organization, characterized by a fast paced, entrepreneurial spirit. If this sounds like your kind of place, then join us. We'll give you stimulating challenges, all the support you'll need and continuous learning and training initiatives that will propel you forward in your career. Bring us your best and become part of a team that delivers technologies, products and services that change our customers' lives for the better.

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Job Description 

Full-time Customer Marketing Specialist - Start Date: Monday, December 7th, 2009

 

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That's Rogers. A leading communications and media company where people come to do great work.

 

Right now we are looking for talented and motivated individuals to join our winning team where you will have a chance to innovate, grow and do what really matters.

 

More specifically, you will:

 

Develop an in-depth knowledge of all Rogers products and services.

Initiate contact with new subscribers and existing customers to answer general service inquiries and identify and action sales opportunities.

Provide world class customer service and ensure retention by listening, understanding and responding to customer questions and/or concerns.

Take appropriate action to resolve issues in a timely manner and to the full satisfaction of the customer.

Present customer-focused solutions in a positive manner so as to address, influence and resolve customer needs as well as balancing the impact to the business.

Identify and sell to customer needs for additional Rogers products and services on every call in order to meet or exceed assigned sales targets.

Meet or exceed all assigned targets for sales, call handle time, quality and customer satisfaction.

Follow up and communicate with specific departments for escalation and resolution of more complex problems.

Accept and incorporate constructive feedback to improve performance.

Learn and embrace new Call Centre initiatives and training as business needs change.

Ensure consistent availability to work within the Call Center's hours of operation and remain 100% compliant with expectations for punctuality and attendance.

Perform other duties and special projects as required.

 

In fact, you will act as a Rogers ambassador to our clients and provide them with a superior customer experience at all times.

 


If you...
 
Have a high School Diploma or higher.
Have a minimum one year customer service and sales experience, preferably in a targeted or commissioned sales environment.
Have excellent interpersonal, organizational, and communication skills (both verbal and written), and a professional telephone manner.
Are flexible to work shifts (including evenings, weekends and some holidays) to meet customer demand.
Possess basic computer knowledge with Windows-based systems, internet navigation, and strong keyboarding skills.
Are able to multitask by navigating through several screens while simultaneously speaking to the customer.
Absorb information quickly and accurately and apply newfound knowledge on the job.
Demonstrate ongoing initiative to improve learning and knowledge of Rogers products and services.
Are able to ask probing and relevant questions to ensure understanding of information provided by the customer.
Display good judgment and composure under pressure.
Foster a spirit of teamwork and cooperation within the Call Centre and demonstrate an ongoing respect for coworkers and supervisors.
Maintain professionalism at all times.
 
We offer you...
 
A permanent position.
A full-Time status position.
A competitive starting salary.
Access to a wide range of benefits (medical and dental).
The opportunity to access a Pension Plan, a group RRSP and a stock ownership program.
Up to a 50% discount on services.
And even more...!
 
Then...this job is perfect for you!
 
Become a guru in the art of customer service - join us today at one of our leading-edge call centers and enjoy Rogers one-of-a-kind experience!
 
Rogers is an equal opportunity employer.
 
 

 

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